| Answers |
| Q: What is a domain name? |
| A: A domain name is your website identifier. It is the name you will use for people to find you on the internet. (ex. xyzshoestore.com) You must register a name for it to become valid. If the name you wish to register is already taken, consider variations of the name. Also, some people may choose to register multiple domain names to be directed towards one site. (ex. xyzshoestore.com, xyzstore.com, xyzshoes.com) |
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| Q: I do not have a domain name, how do I get one? |
| A: Upon registering, you will be given the option to purchase a domain name now or later. If you choose to purchase at the time of registration follow the guidelines during registration. Enter your domain name choice and select an extension (ex. .com, .org, .net, .biz, .info, .name) You will be immediately notified if the domain name you are choosing is not available. Try another name and submit. |
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| Q: Which type of domains may I register for? |
| A: At this time, UpYourImage.com supports domain names ending in: .com, .net, .org, .biz, .info, .name. |
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| Q: Do I need a domain name for my site to work? |
| A: You will need a valid domain name for your site to go live on the web; however you are able to build your site without an active domain name and then register one when you are ready to publish your live site. |
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| Q: Can I build my site without a domain name? |
| A: Yes! It is not necessary to have a live domain to begin building your site. When registering with UpYourImage.com, you will be given a subdomain through our site. Your subdomain will appear in the URL as follows: http://www.upyourimage.com/sites/yoursitenamehere/Home.html. |
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| Q: Once I register for a new domain, how long does it take for me to receive it? |
| A: When you register for a new domain name it may take from 24-72 hours for it to go live on the web. |
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| Q: I already have a domain, how do I transfer it? |
| A: When you register for your account with UpYourImage.com, you will be guided through the Domain Purchasing/Transferring process. If you did not transfer your domain at your initial registration, simply log into your account and click the Domains link on your Account Menu. This will take you through the domain transferring process. Please note that transferring (changing your domain registrar) may take several weeks. It is not necessary to transfer your domain to UpYourImage.com, it is only necessary to POINT your domain to the UpYourImage.com servers. |
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| Q: When I registered I did not transfer/point my domain, but I am ready to do so now. What should I do? |
| A: To transfer your domain after your initial registration of your account, log into your account and click the Domains link on your Account Menu. This will take you through the domain registering process. |
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| Q: What is the difference between transferring my domain and pointing my domain? |
| A: Transferring your domain is changing your domain from your current registrar to our registrar. This may take several weeks to complete and could cause some down time if your site is already a live site. Pointing your domain is done through contacting your current domain name registrar (usually through their website) and pointing your domain name to our servers. This is a quicker option and usually takes less than 48 hours to activate your site created with Site Brand Builder®. It is not necessary to transfer your domain to UpYourImage.com, it is only necessary to point your domain to the UpYourImage.com servers. |
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| Q: What is DNS? DNS entries? |
A: DNS stands for DOMAIN NAME SERVER. The DNS entries are what are needed when you contact your current domain registrant and request to have your domain pointed to the UpYourImage.com Servers. You will need to type exactly as follows when pointing your servers.
Primary Server: ns1.upyourimage.com
Secondary Server: ns2.upyourimage.com
Third Server:ns3.upyourimage.com
These entries must be exact with your current domain name service provider to point your domain to our servers to go live on the web. |
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| Q: Will transferring my domain cause my live site to go down? |
| A: The transferring process may take several weeks to complete and could cause some down time if your site is already a live site. Pointing your domain name to our servers is a quicker option and usually takes less than 48 hours to activate. It is not necessary to transfer your domain to UpYourImage.com, it is only necessary to point your domain to the UpYourImage.com servers. |
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| Q: Can I have more than one domain name directed to my site? |
| A: Yes, you may have multiple domain names pointed to your same site for no additional fees; however, if you would like to transfer multiple domain names vs. pointing them, then there will be a $5.00 fee per domain name. |
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| Q: Are there fees for allowing multiple domains to be directed to my site? |
| A: You may have multiple domain names pointed to your same site for no additional fees; however, if you would like to transfer multiple domain names vs. pointing them, then there will be a $5.00 fee per domain name. |
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| Q: If I have multiple domains directed to my site, which is my primary domain? |
| A: When you have multiple domains directed to one site, the first domain that you registered or pointed to UpYourImage.com is your primary domain. If you choose to change your primary domain to one of your other domains you may contact us at info@upyourimage.com for further assistance. |
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| Q: Why does my domain name appear different in the URL when I am in the Site Brand Builder®? |
| A: When you are in the UpYourImage.com Site Brand Builder® build and edit your site, the URL will show your site with the sub domain that is assigned to it. To checkout your live site, click on the View Live Site icon at the top of our builder page. This will show your live URL address. |
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| Q: Can I replace my current domain name with a brand new one? |
| A: If you choose to keep your site but attach a completely new domain name to it, there will be a one time change fee of $5. Please contact us at info@upyourimage.com to begin this process. |
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| Q: Who owns my domain name? |
| A: You are the owner of your own domain name. You will be listed as the Registrant and Administrative Contact at the time you purchase your domain |
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| Q: What happens with my emails under my domain name with my current registrar? |
| A: If you choose to have UpYourImage.com host your email accounts, you may want to have your current email forward into a generic account such as Yahoo or Hotmail so that you do not lose any messages while transferring. Emails left under your old email server will be lost if not forwarded. |
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| Q: If I cancel my account, what will happen to my domain name? |
| A: If you choose to end your membership with UpYourImage.com, you will still remain the owner of your domain name that you may point or transfer elsewhere. Contact us at info@upyourimage.com for further assistance. |
